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Elite Protection
for an Elite Education
Elite Benefits
Going Beyond Insurance: Value-Added Benefits
At Elite, we believe in delivering more than just coverage, we provide unmatched care, support, and innovation to enhance the well-being of your students and community. Our commitment goes beyond the point of sale, ensuring schools receive comprehensive solutions tailored to their unique needs. With Elite, you’re not just getting insurance, you’re gaining a trusted partner dedicated to the safety, success, and well-being of your students.
For Students
For Faculty
For All
For Students
1
Telemedicine
With the included Telemedicine service, students can connect with a Canadian-based, bilingual doctor within five minutes, anytime, anywhere!
Whether through talk, text, or video conferencing, this service provides quick access to non-emergency care, including prescriptions, requisitions, and x-rays. By reducing unnecessary hospital or clinic visits, telemedicine helps students receive treatment faster, minimizing disruptions to their education while also saving valuable time for traveling chaperones.
2
MySIM
With the included MySIM perk, all Elite insured students will have access to a 3 GB eSIM to help them settle in smoothly, no roaming fees, no confusing phone plans, just instant data.
It can be used for navigation, keeping in touch with family back home, joining group chats, or exploring their new city. It works in 100+ countries, installs in minutes through the aloSIM app, and can be topped up anytime if they need more data.
A simple way for them to stay connected, feel supported, and focus on making the most of their Canadian education.
3
Emotional Assistance
With Elite's Emotional Assistance, students never have to feel alone, even when they're far from home.
This complimentary 24/7 multilingual service, powered by Assistenza, connects students to registered psychiatrists, psychologists, or counsellors by phone, for completely confidential support. Whether they’re dealing with stress, grief, personal challenges, relationship issues, or mental fatigue while travelling, studying, or visiting abroad, someone is always there to help. Students can simply call the global toll-free number, and get connected anytime, anywhere.
For Faculty
1
Tailored Materials
At Elite, we believe learning is an ongoing journey and that includes understanding insurance. We encourage questions from parents, students, and administrators, ensuring clarity and confidence in coverage. To make information easily accessible, we gather, format, and design a custom, school-branded FAQ document with answers to all common inquiries. This resource is available 24/7 on your school’s portal and shared with administrators, making it perfect for new student enrolment packages, handouts, or online downloads.
2
Step-By-Step Guides
Understanding your coverage is the first step to feeling confident. That’s why we offer simple, step-by-step guides designed to help students & faculty navigate every part of their Elite experience.
From accessing support, to understanding what to do in a claims scenario, to using included benefits like Telemedicine, our guides break everything down into clear, easy-to-follow steps so no one feels overwhelmed or unsure. We also create custom guides and documents upon request built specifically for your students, faculty, and school community.
3
Bi-Annual Webinars
To support a smooth onboarding experience, we are happy to provide webinars designed to answer questions, provide clarity, and build trust with parents, host-families, students, and administrators.
These sessions give all parties the opportunity to meet our team, ask questions, and gain confidence in the care and coverage provided for their child. For added convenience, all webinars are recorded and are made available on the custom school portal, ensuring easy access for those who need them, whenever and wherever they’re needed.
For All
1
Direct Billing Arrangements
At Elite, we proactively aim to identify & establish direct billing relationships with clinics & hospitals frequently used by your institution (if not already exisiting). This in turn, helps reduce out-of-pocket expenses and minimizes the need for reimbursement-based claims, ensuring students receive care quickly and seamlessly. While final direct billing decisions rest with each facility’s accounting department, we make every effort to set up these agreements before the start of a new academic year, for greater peace of mind and a smoother healthcare experience.
2
"Care-First" Initiative
Our Care-First Initiative is designed to bring meaningful, community-focused support to every school we partner with. There’s no one-size-fits-all approach, every school is unique. That’s why we work closely with your team to create experiences that truly resonate, such as sponsored guest speakers, pizza days, wellness kits, scheduled check-ins to remind students of the benefits available to them, and other community-building events. We’re dedicated to fostering a happier, more connected student experience. If it supports your students, we’re all ears—and all in.
3
Surveys
To support a smooth onboarding experience, we are happy to provide webinars designed to answer questions, provide clarity, and build trust with parents, host-families, students, and administrators. These sessions give all parties the opportunity to meet our team, ask questions, and gain confidence in the care and coverage provided for their child. For added convenience, all webinars are recorded and are made available on the custom school portal, ensuring easy access for those who need them, whenever and wherever they’re needed.
4
24/7, 365 Multilingual Dedicated Support
At Elite, we believe that getting help should be quick, easy, and completely stress-free. With Elite, you get more than service, you get white-glove support that walks with you every step of the way, because your peace of mind is our priority.
With a team of experienced professionals, fully licensed nationwide, your dedicated Account Executives are here to assist you in any way we can. Behind the scenes, you’ll also have access to your dedicated claims team and dedicated refunds team, keeping everything streamlined and efficient. Every Elite representative undergoes continuous training to stay ahead of industry trends, reporting requirements, and product updates, ensuring you receive expert guidance and tailored support that fits your school’s needs.
Through our partnership with TuGo, we’ve created a seamless, fully digital claims experience designed to support students every step of the way. With 24/7 claims and assistance, available 365 days a year in 29+ languages, your community gets real help in real time, without the frustration of language barriers. And if a student’s preferred language isn’t available, simply let your Elite team member know; we can accommodate additional needs through translation services offering access to more than 150 additional languages.
With Elite, you’re never navigating the process alone. Your dedicated Account Executive provides ongoing updates, answers every question (there truly are no silly ones!), and ensures every concern, big or small, is treated as a priority.
We’re always exploring new ways to elevate your Elite experience and deliver even more value to our school partners and students. If there’s a feature, service, or enhancement you’d love to see, our Account Executives are just a conversation away. Share your ideas with us, we’re here to listen, collaborate, and turn great suggestions into meaningful solutions that support your community.
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